Refund Policy
Effective as
of August 1, 2020.
For details on our refund deadlines
and policies, please refer to the information below. Please note that our
policies differ between subscription payments and one-time payments made for
course, Specialization, and guided project purchases, and that payment options
may vary from one Service to another. Please also note that we treat violations
of our Terms of Use and Honor Code very seriously, and we have no obligation to
offer refunds to users who violate these terms, even if their requests are made
within the designated refund period. Similarly, we have no obligation to offer
late refunds to users who do not receive a passing mark in the Content
Offering, or who are otherwise unsatisfied with their final grade.
Professional
Courses Subscriptions
ENESST Academy does not offer
refunds for payments made on a Professional Courses Subscriptions plan. To
avoid being charged during a free trial promotion, you must cancel your
subscription before your 7-day free trial ends. If you complete a course during
the free trial period, ENESST Academy reserves the right to require you to pay
for a Professional Courses Subscriptions in order to receive a Course and/or
Specialization Certificate.
Your subscription will continue on a
quarterly basis unless and until you cancel or the subscription is suspended or
discontinued by ENESST Academy. For subscriptions to individual
Specializations, ENESST Academy will automatically discontinue your
subscription at the end of the quarterly period during which you earn a
Specialization Certificate for the Specialization, unless you have subscribed
through a third party marketplace that restricts ENESST Academy's ability to do
so -- e.g., in-app purchases through the Apple App Store. Please visit the
third party marketplace for information regarding their policies. You must
cancel your subscription before your quarterly renewal date to avoid the next
billing.
If you cancel your subscription,
cancellation will be effective at the end of the current quarterly period; you
will have continued access to your subscription for the remainder of that
period, but you will not receive a refund.
For
ENESST Academy organization plan
To get a full refund of your organization
plan subscription payment, submit a refund request via the Help desk within 14
days of your payment. Refunds will not be provided if requested after this
14-day period.
Your ENESST Academy Plus
subscription will continue for the subscription period identified at the time
of your purchase and then automatically renew unless and until you cancel your
subscription or the subscription is suspended or discontinued by ENESST Academy.
If you cancel your subscription
after the first 14 days of your subscription period, you will continue to have
access until the end of the subscription period and will not be billed for the
next billing cycle.
For
One-time Course and Specialization Purchases
If you cancel your paid enrollment
for a standalone course, ENESST Academy will offer you a complete refund until
14 days after payment, or until you have earned your Course Certificate,
whichever is earlier. ENESST Academy will offer you a complete refund until 14
days after the course launches or until you have earned your Course
Certificate, whichever is earlier. For avoidance doubt, once you have earned a
Course Certificate with your payment, you are not eligible for a refund even if
it is within 14 days. If you do not earn your Course Certificate within 180
days, your registration will expire and you will need to pay to re-enroll for
the course. However, if you’re taking a course through your company or
organization (e.g. ENESST Academy for Business, ENESST Academy for Governments
or Organizations, ENESST Academy for Refugees, or other ENESST Academy Social
Good programs ) then you can earn your certificate as long as your company's
contract with ENESST Academy is active and your access has not expired in
accordance with the terms of that contract. Similarly, refunds and
cancellations will also be governed by the terms of that contract between your
organization and ENESST Academy.
If you cancel your one-time, paid
enrollment for a Specialization, ENESST Academy will offer you a complete
refund until 14 days after payment, or until you earn a Course Certificate for
any course in the Specialization, whichever is earlier., ENESST Academy will
offer you a complete refund until 14 days after the first course in the
Specialization launches or until you have earned your first Course Certificate
for any course in the Specialization, whichever is earlier. If you earned your
first Course Certificate for any course in the Specialization within 14 days,
you are not eligible for a refund. Unless otherwise indicated as part of the
sign-up process, you have one year after you purchase a Specialization to
complete the Specialization.
Notwithstanding the foregoing,
shorter refund periods may apply to specific courses and Specializations (e.g.,
for courses that are part of the UCI Professional Certificate in Applied
Project Management, you will only be eligible for a full refund until seven
days after your payment date). In these cases, the shorter period will be
stated as part of the sign-up process for the course or Specialization.
For
Guided Projects
ENESST Academy does not offer
refunds for payments made for guided projects. If you do not earn your completion
certificate within 180 days after registering for a guided project, your
registration will expire and you will need to pay to re-enroll for the guided
project in order to complete the guided project and earn your completion
certificate. However, if you’re taking a course through your company or
organization (e.g. ENESST Academy for Business, ENESST Academy for Governments
or Organizations, ENESST Academy for Refugees, or other ENESST Academy Social
Good programs) then you can earn your certificate as long as your company's
contract with ENESST Academy is active and your access has not expired in
accordance with the terms of that contract. Similarly, refunds and
cancellations will also be governed by the terms of that contract between your
organization and ENESST Academy. If you have subscribed through a third party
marketplace that restricts ENESST Academy's ability to issue refunds -- e.g.,
in-app purchases through the Apple App Store, please visit the third party
marketplace for information regarding their policies.
For
Degree and Master Certificate Programs
Refund policies for degree and
Master certificate programs are established and administered by the university
partner offering the program. Refund policies are communicated to students by ENESST
Academy’s university partners.
For
Other Paid Services
Except as described in this Refund
Policy or as explicitly stated as part of the sign-up process for a Service, ENESST
Academy has no obligation to provide refunds or vouchers for any other
Services.
Third
Party Marketplaces
Notwithstanding the foregoing, if
you purchase or subscribe for a course, Specialization, guided project, or
purchase any other paid Service, through a third party marketplace (e.g.,
in-app purchases through the Apple App Store or purchases made through certain
alternative payment services), the refund policy applicable to that third party
marketplace will apply, unless otherwise explicitly stated by ENESST Academy.
Except as otherwise explicitly stated by ENESST Academy, the third party
marketplace will be solely responsible for making refunds under its refund
policy, and ENESST Academy will have no refund obligations. ENESST Academy
disclaims any responsibility or liability related to any third party
marketplace's refund policy or the third party's compliance or noncompliance
with such policy.