Risk Management in Digital Banking
Banks had attracted several customers to their digital platforms in the last half of the century, even before the pandemic. However, concerns and hesitation from customers regarding risks in digital banking were obstructing this transformational journey. COVID-19 accelerated the adoption of Digitech. Digital banking products and services are now flourishing both in payment and lending domain. On one hand, we see openness to adoption, on the other hand, with increasing growth, increase in various systems and technology risk comes into play. Keeping these concerns in view, we will discuss common risk in bank’s digital domain and actions taken by banks to mitigate these risks underpinning customers’ confidence
Training Objectives
- Understand Digital Banking and how it impacts the way banking products and services are delivered.
- Understand the role and impact of FINTECH and Other Players on the operations of banks.
- Understand the increasing dependence of banks on third parties that provide the necessary support and its attendant risks on operations of banks.
- Leverage on digital banking to create new business opportunities and remain competitive in the banking industry
Course Outline
Overview of digital banking and contemporary strategies
Role and impact of FINTECHs and Other Players on the operations of banks
Marketing digital banking products,services & cards
Handling on-line customers
Digital banking business risks & AML issues & mitigation
Case study
Target Group
- Branch Staff
- Relationship Managers & Officers
- Bank Product Development Officers
- Regulators
- Operational Risk Managers & Officers
- Treasury Officers
- IT Officers
- Audit,Risk & Compliance Staff